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As the world adjusts to a “new normal” of remote education and work, video conferencing services have surged in demand as people take to these platforms to connect digitally. Yet, these platforms are susceptible to a variety of intrusions that could lead to the theft of private and company data or inappropriately distracting calls and meetings that leave participants feeling they have no control. To protect your students, employees, families and yourself from these types of cyber disruptions, we asked IEEE Member Kayne McGladrey for cybersecurity tips for safe video conferencing.

Phishers want taxpayers’ refund money. “The emails may say that you must immediately file your taxes via e-File, using a link to a website that looks like the real IRS website,” says Kayne McGladrey, a member of IEEE and director of security and IT at Seattle-based product design and engineering firm Pensar Development; “Then the fraudsters file taxes on your behalf, but with a different mailing address for the refund check.”

“I think we’re going to have an unprecedented number of breaches being announced following the pandemic,” said Kayne McGladrey, member of the Institute of Electrical and Electronics Engineers.

Communications are critical for an organization when an incident occurs. Leadership must effectively share information with the workforce. For some organizations, this requires enacting the critical communications plan that has been drilled. For others, an incident is a disruption to the normal course of business, which is where business continuity planning demonstrates its value to the organization.

Because of the noise-to-signal ratio, network security is particularly challenging for colleges and universities, says Kayne McGladrey, CISO and CIO of Pensar Development and member of the technology industry group IEEE.

“Every university has a whole crop of new individuals who come into the organization on an annual or quarterly basis,” McGladrey explains. With such a frequent influx of new arrivals bringing their own devices and computers, it’s essentially impossible for university IT teams to control the sheer number of new endpoints. AI can identify networking traffic, assess what “normal” looks like on a university network and do it at a larger scale that humans can accomplish. Thus, if a “faculty member normally arrives at 8 a.m., does work until 7 p.m. and then maybe logs on to her email at 9 p.m., you wouldn’t expect that individual to be up at 3 a.m. connecting from China. AI can monitor those patterns of normalcy,” he says.

To get a sober assessment, we invited Pensar CISO and IEEE member Kayne McGladrey, CISSP into the studio to talk about the variety of risks that remote working introduces. There are some new risks that companies need to account for: from remote access bottlenecks to prying eyes in insecure home offices to insecure home workstations.

Like many CISOs, I don’t sleep much; in my case, getting by on five to six hours of sleep a night is hereditary. Although the tracker collected detailed telemetry, the app only provided comparative reports against other people. Despite my experience, the app alarmingly claimed I’d been having terrible problems sleeping for weeks in a row.

Producing highly accurate reports without individual customization is a consistent design flaw of many cyber security solutions available today.

When it comes to modern technology, everything is a compromise between convenience and security. Everyone wants fast access to the internet, which is why Wi-Fi is everywhere. But how secure is your home Wi-Fi router? What can you do to protect your network? Something you rarely hear these days is that as long as you follow a few common-sense and easily implemented best practices, you probably have very little to worry about.

Compliance is often viewed as a reaction for organizations. The auditing of compliance becomes the event that is anticipated with resources and preparation aligned to culminate in the audit itself. A famous approach used in product development is that launch is a process, not an event. The spirit of that message is important for security leaders to consider in building a sustainable business case for compliance. Compliance should be viewed as a continuous, organizational process.

At the end of January 2020, the U.S. Department of Defense (DoD) approved the Cybersecurity Maturity Model Certification (CMMC) with plans to apply this new standard to up to 3,000 subcontractors by the end of 2020. How does this apply to your organization?